Terms and Conditions

At Hawana Homes, we strive to ensure your satisfaction with every aspect of your stay. However, we understand that circumstances may arise where you need to request a refund or initiate a return. Please review our refund and return policy below for clarity on these processes:

Refund Policy:

1. Cancellation Policy: If you need to cancel your reservation, please notify us as soon as possible. Our cancellation policy varies depending on the type of reservation and the timing of the cancellation. Please refer to your booking confirmation or contact our customer service team for details.

2. Refund Eligibility: Refunds are subject to the terms and conditions of your booking and are typically issued in accordance with our cancellation policy. Refunds may be provided for cancellations made within the specified timeframe, minus any applicable fees.

3. Refund Processing: Refunds will be processed using the original payment method used for the reservation. Please allow 10 to 45 days for the refunded amount to reflect in your account, depending on your bank or financial institution.

4. No-Show Policy: Failure to check-in without prior notice may result in forfeiture of your reservation and may not be eligible for a refund.

Return Policy:

1. Room Condition: Upon check-out, please ensure that the room is left in the same condition as it was upon arrival. Any damages or excessive cleaning required may result in additional charges, which will be deducted from the security deposit or billed to the guest.

2. Lost or Stolen Items: Hawana Homes is not responsible for any lost or stolen items during your stay. We recommend keeping valuable items secured at all times. However, if you believe you have lost an item during your stay, please contact us immediately, and we will do our best to assist you in locating it.

3. Feedback and Concerns: We value your feedback and take guest concerns seriously. If you encounter any issues during your stay, please bring them to our attention promptly, and we will make every effort to resolve them to your satisfaction.

Contact Us:

If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your experience with Hawana Homes is enjoyable and hassle-free.

contact@hawanahostels.com

Note: This refund and return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.